Support

Computers have become an increasingly large part of business. Most companies now require their computer systems for everyday functions such as customer tracking, invoicing and inventory management. With this in mind, does it seem reasonable to wait until a companies computer system is no longer functioning to get it serviced?

Yet, this is the approach that most computer and network service companies take, simply reparing problems after they occur. This guarantees that a company will suffer downtime for every problem they encounter, costing both time and money.

A pro-active approach to service involves regular scheduled maintenance, a planned process for quick recovery in the case of an unforseen problem, setup of backup systems and data where necessary, and the training of staff in the proper use of the system. As well as relieving frustration, this approach can greatly increase the overall productivitiy of a companies computer system.

Taylored Computer Services is pleased to offer a variety of maintenance plans. The Services provided in these plans include:

Regular scheduled service calls are the best way to avoid problems with your computer system. A scheduled call would involve installation of the latest security patches to protect your data, checking virus scanners to ensure proper protection, review of any error logs on servers and workstations to identify potential problems, software and hardware maintenance to ensure smooth and fast operation of servers and workstations, as well as any ongoing repair or upgrades identified by the customer.

If unexpected problems do arise, our emergency, on-site service will have the system quickly up and running again. If a problem cannot be resolved on-site, free pickup and delivery will be provided to ensure a minimum of inconvenience.

All of our service plans include free business hours phone support.

For clients with a business internet account, remote assistance is also available. WIth this service, problems can often be resolved quickly, without the need of an on-site visit.